Frequently Asked Questions

How do I obtain an online account? 

Users can access their online account in three different ways: 

  • If you have already participated in a Cultural and Community Services (CCS) program, have a valid City-issued SIB Resident ID Card or have a PCP membership, you are already in our system. Navigate to the “Sign In” page and then click “Reset Password.” Input the primary email address we have on file to reset your password. You can also call the PCP Front Desk at 305.792.1706 to verify your account. Please be ready to provide the office assistant with your name, email address, and date of birth, so they can locate and verify your account. Once your account has been verified, an email will be sent to you with your login credentials. 

  • If you have never participated in a CCS program and are a Sunny Isles Beach resident without a SIB Resident ID Card, you must apply for a Card in order to receive the resident discount and take advantage of priority registration dates. Visit sibfl.net/residentid to apply for a SIB Resident ID Card. 

  • If you have never participated in a CCS program and are not a Sunny Isles Beach resident, you can fill out the digital Non-Resident Account Request Form. Your login credentials will be sent via email within 1-3 business days. 


Can I edit my family information? 

No. Users are not permitted to edit their contact information or add family members to their account. If you wish to edit your information, please contact the Cultural and Community Services department. If you wish to add or delete members from your household, please complete the online Household Member Change form. 

 

What if I am a Pelican Community Park member, but do not hold a SIB Resident ID Card? 
If a patron is a Pelican Community Park member but does not have a SIB Resident ID Card, they will not be able to access the priority registration period for members via the online portal. They must register for the program in person at Pelican Community Park or SIB Government Center.

 

How can I obtain a refund?

For all programs (except summer camp), cancellation is required 7 days in advance in order for the refund to be approved. For summer camp, cancellation or transfer request is required at least 14 days prior to the start of the week in question in order for the request to be considered. All requests will be assessed a $20 cancellation/transfer fee per week. Please fill out the digital Refund Request FormOnce approved, you will be notified and your refund will be issued directly back to the credit card used originally.

How do I register for a program?
Once you are signed in to the online portal, you can view all CCS programs.  

  • Choose the program you wish to register for and click on the blue “Register” button. 
  • Select all eligible family members that would like to participate in the program and click “Next”. 
  • Review participant information and fees and then add the program to the shopping cart. Programs will remain your shopping cart until they are purchased or removed. 
  • Once you have added all of the programs to their shopping cart, you can proceed to check out. 
  • Click “Enter Payment Info” and enter all required payment information. 
  • Click “Authorize” and wait for order confirmation. You will receive a confirmation to your email as well. 

 

If a program is full, can I add a family member to the waitlist?

Yes, if a program is full, click the gray “Waitlist” button on the program to add yourself to the waitlist. If a spot in the program becomes available, the CCS department will contact you. 

 

How can I see all of the programs I am on the waitlist for? 

  • Once signed in, click “My Account.” 

  • Under the History category, click on “Waiting Lists” button. 

 

What if I register for the wrong program or the wrong member of my household? 

If you register for the wrong program or you register the wrong member if your household, you must contact the Cultural and Community Services department in written format to request a refund, switch of class, or switch of participant. 

 

Do I need a SIB Resident ID Card to register for programs online? 

No, anyone can obtain an account for online registration. Only those with valid City-issued SIB Resident ID Cards are granted the priority registration dates and resident discounts.  

What credit cards am I allowed to use to pay online? 

Visa, Mastercard and American Express are accepted for online payment. 

Is there a convenience fee for credit cards?
 
No, there is no convenience fee for credit cards. 


Is my credit card information stored for future use?
 
No. Each time you register for a program, you must supply your credit card information. 

 

Can I pay for my program in installments?

Payment in full is required at the time of registration. 

 

How can I see what programs I have registered for in the past? 

Under “My Account,” you can click on Registration History and see all of the programs you have previously been registered for. 

 

Are there programs that are not available for online registration? 

Yes, there are some programs that are not available for online registration. All programs that require pre-requisites must be purchased in person at Pelican Community Park. 

 

How can I find out my position on the waitlist? 

To find out your position on a waitlist, you must call the Cultural and Community Services department at 305.792.1706 or visit the Pelican Community Park office. 

 

Why am I unable to register my household member in a program? 

Only those household members eligible for a course will display to register. If a household member does not meet the age requirement for a program, they will not be allowed to register. 

 

What if a program is canceled?  

The City will cancel courses three days prior to the first class if enrollment is insufficient. All participants enrolled in the program will be notified, either via email or phone. 

 

Why can't I register for the program I want? 

Not every program the City offers is available for online registration. Some programs require specific information not currently available online. 

 

Can I register for a PCP Membership online? 

Yes, click on the PCP Membership menu tab and proceed to checkout. 

 

Can I register for an account in person? 

Yes, you may register for an account in person at Pelican Community Park or the SIB Government Center. 

 

What if I forget my password? 

When you are prompted to sign in, click “Reset Password. You will be requested to provide the email address you used to create your account. If your email address is on file, you will be sent an email with instructions on how to reset your password.